F.A.Q.’s

Questions

Miscellaneous

Order Info

Shipping

Products

Digital Products

Answers

  • Miscellaneous

    • Product Return Policy

      Unopened kits can be returned within 30 days products that have been opened, but are unused and resalable, may be returned within 30 days. A minimum $10 restocking fee will be charged. Download the Product Return Form on the Order Info page and package it with the products to be returned. Lone Star Learning is not responsible for return shipping or the cost for shipping an exchanged item. Please call 806.281.1424 or email info@lonestarlearning.com before returning any product.

      No product will be accepted if Lone Star Learning is not notified before the return.

    • Can I get a printed catalog?

      Sure! To request a printed catalog please contact us.

    • Workshops

      Workshops are available on a limited basis. Fees depend on length and content of workshop. Contact us for more information

  • Order Info

    • Are you a sole source provider?

      Yes. A notarized sole source letter can be downloaded here.

    • Ordering Information

      Our business terms for public schools and institutions are net 30 days. Shipping and handling charges are 12% of the order. We cannot accept C.O.D. orders. Individual and international customers must pay by credit card or check accompanying the order. You can print an order form by using the order form button on our homepage, LoneStarLearning.com. Individuals can order using our shop online feature.

    • Tax Exemption

      Tax Exempt Schools will not be charged sales tax. Tax exempt orders must be billed to a school or school district. A tax exempt certificate must accompany your order. Please fax your order and tax exempt certificate to 806-281-1407 or mail to Lone Star Learning, Ltd. P.O. Box 6606, Lubbock, TX, 79493. Tax Exempt orders cannot be accepted through our online shopping cart.

    • Is it safe to use my credit card online?

      Yes! We use Verisign encryption technology or PayPal. This safeguards your card information.

    • What form of payment do you accept?

      Currently, Visa, Marstercard, purchase orders and personal checks. When ordering online, you can use Visa, Mastercard or PayPal.

    • What if my order is damaged when I receive it?

      Before signing the delivery receipt, check for shortages and any visual damages to the shipping boxes. Have the delivery driver note the damages. Keep the original shipping boxes and notify our office immediately. We will replace damaged goods.

    • Will I receive an order confirmation?

      If you ordered online, you will immediately receive a confirmation by email. If we are not on your email contact list, our emails may be rejected as SPAM. If you ordered by fax or phone, you will not receive an order confirmation.

  • Shipping

    • Do you discount shipping on large orders?

      No, unless there is an advertised special.

    • How soon should I expect my delivery after ordering?

      Items are shipped within 5 business days. Please contact us if you have not received your order within 10 business days. International orders are sent USPS and may take 6 – 8 weeks.

    • Can I get a tracking number for my order?

      Yes. For tracking information, call 806-281-1424.

    • Do you ship overseas?

      Yes. Orders outside the contiguous U.S. (including Alaska and Hawaii) will be shipped by USPS. Please call before ordering for exact charges. Delievery time may be from 6 – 8 weeks.

    • How much do you charge for shipping?

      All orders within the contiguous U.S. will be billed 12% for shipping and handling, with a $10.00 minimum.

    • What shipping carrier do you use?

      UPS, Fed Ex or USPS. We cannot ship to a P.O. Box.

  • Products

    • Do you have products for 7th grade?

      Target the Question is now available in 7th grade! 7th grade Target Reading is in development. A 7th grade math skills review is also in development. Watch our website for production dates.

    • Are your products research based?

      Our products are based on sound educational research. For a copy of the research, email us at info@lonestarlearning.com

    • Can I buy replacement pages?

      Teacher guides can be ordered for $14.99.

  • Digital Products

    • I can’t log in, can you send me my login details?

      Yes, we can reset your password and send you the details to log in. Some users’ passwords changed when the system was updated and should have recieved an email automatically with their new password.

    • Why did I not get an email with my new password?

      Some schools’ email security systems will block the automated emails we send with the new system. To assure that future emails are sent to you, please add noreply@lonestarlearning.com to your contact list and make sure that our address is whitelisted in your school’s security system.

    • I clicked “Forgot Password” and entered in my email address, but never received an email. Where did it go?

      See the question and answer above this one.

    • I was using the program, but then an error screen appeared. What do I need to do to correct this?

      The error screen in our programs appears in one of two scenarios.

      1. You accessed the program directly instead of logging in. (An example is bookmarking the program page instead of the login screen. After you’ve logged out, clicking the bookmark for the program will not log you in.)
      2. You logged out or were logged out of the Digital Library. If you are being logged out, see the next question regarding this issue.
    • Why am I being logged out of the Lone Star Learning Digital Library while I’m using the program?

      The Lone Star Learning Digital Library opperates by placing cookies on your computer to detect which user is logged in. It is possible that some internet security systems will block our website from placing cookies on your computer causing you to be logged out. If this happens, please contact your local IT department and have them change the permissions so that the Digital Library can place these cookies on your computer. If this does not remedy the problem, try using a different web browser (Mozilla Firefox, Google Chrome, Safari, Internet Explorer, Opera, etc.)

    • Why am I not seeing any options on the left hand side of the screen after I have logged in?

      Some older versions of Internet Explorer will not display the website correctly. Upgrading to Internet Explorer 8 or later should fix this problem. The other reason that the page will not load correctly is if there are internet security systems that are not allowing the webpage to fully load. In this case, you will need to contact your local IT department and have them whitelist digital.lonestarlearning.com so that the page can load correctly.

    • I purchased the program for myself, but I am not seeing it in my list of products on my Dashboard screen. Where is it?

      If you purchased the program for yourself, you will have to assign the program to your account using the “My Product Licenses” tab located on the left hand side of the screen. Using this screen, you can drag your purchased product to your account.

    • If you have any questions not covered here, please contact technical support.

      Email: techsupport@lonestarlearning.com :: Phone: (806)-281-1424