FAQ > Product Questions
FAQ > Product Questions
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Lots of places! You can find us on Facebook, Twitter, and Pinterest to talk about our upcoming promotions, giveaways, or the latest trends in teaching. We’re also on YouTube with tutorial videos to show you how some of our products work.
Phone: 1-800-575-1424 or 806-281-1424
Fax: 806-281-1407
Mail:
Lone Star Learning, Ltd.
PO Box 6606
Lubbock, TX 79493
Monday-Thursday 8-5 and Friday 8-4 US Central Time
No. Sharing any of our products, including digital licenses, violates the License Agreement and copyright of that product. You may not reproduce, alter, or distribute our products in any manner, per the agreed-upon terms, whether it’s for personal backup or for sharing. For more specific terms, please read the License Agreement that is included with every product, printed or digital. If you do not agree to the terms, please see our return policy under “More Info” below.
The only exception to this is the student reproducibles included in certain products. These worksheets and other items may be reproduced FOR YOUR STUDENTS’ USE. You are free, and encouraged, to copy a set of student think sheets for your students, but you are not allowed to distribute them in any other manner nor to archive them.
Lone Star Learning products are proudly produced right here in the USA.
Yes! sole source letter.
Contact us. Quotes are valid for 30 days from the day they are generated.
Our business terms are net 30 days. We accept purchase orders, major credit cards, and personal checks! We’ll also be happy to help you with your tax-exempt order. Unfortunately, we cannot accept C.O.D. orders.
The Lone Star Learning website does not currently process POs, but we would love your order! Feel free to fax or email your executed PO to 806-281-1407 or sales@lonestarlearning.com.
Tax-exempt orders must be billed to a school or school district, and a valid tax-exempt certificate must accompany the order. Unfortunately, we cannot accept tax-exempt orders through our online shopping cart at this time. Please fax your order and tax-exempt certificate to 806-281-1407, email it to sales@lonestarlearning.com, or mail it to:
Lone Star Learning, Ltd.
PO Box 6606
Lubbock, TX 79493
We accept all major credit cards, and personal checks for fax and mail orders, and all major credit cards or PayPal for online orders.
Yes! We use VeriSign encryption technology or PayPal. This safeguards all of your personal information, including your credit card.
If you ordered online, you will immediately receive a confirmation by email. If we are not on your email contact list, our emails may be rejected as SPAM so be sure to check in that folder if you don’t receive your confirmation. If you ordered by fax or phone, you will not receive an order confirmation.
We package all of our items very carefully, but unfortunately, this sometimes happens. Before you sign the delivery receipt, check for shortages and any visual damage to the shipping boxes. If you see any, have the delivery driver note these damages. Keep the original shipping boxes and notify us immediately. We’ll replace the damaged items.
Individuals purchasing online materials will receive order confirmation emails immediately. Online accounts and licenses are set up manually during business hours, M-F between 8:00 and 4:00. Digital item orders placed outside of normal business hours will be delivered within 2 business days. Digital products purchased online will be delivered to the email address associated with your PayPal account within 2 business days. If you don’t receive an email containing login credentials in a timely fashion, please double-check your SPAM folder to make sure your email’s security system didn’t mistakenly flag it. If the email isn’t there, be sure to let us know.
Digital products purchased for a school or district are loaded into the campus administrative account and then delivered by the campus administrator. This administrator is determined at the time of the first digital purchase made by your campus. Be sure to check with us if you aren’t sure who it is.
We don’t directly manage licenses once an order is fulfilled, whether it’s for an individual or a school with multiple licenses. Instead we have an Administrator, or Admin, system. The Administrator’s job is quick and easy! The admin receives the initial log in credentials for the account along with instructions to help load in teacher accounts, then assign those teachers their digital licenses. If your school purchased licenses, the school will appoint the campus Administrator. This can be anyone on the campus—a secretary, the principal, the technology director, instructional coach, or teacher! If you are an individual that purchased a license, you will simply need to assign it to yourself.
If you cannot find a product you know the campus purchased, there’s a good chance your campus administrator has not assigned the license to you, so check with them. If you’re new to Lone Star Learning, your purchaser may not have assigned a campus admin yet, in which case they’d still be the admin. If you aren’t sure who the admin is, or they don’t have the licenses, feel free to contact us and we can look it up.
No. Since we do not save your credit card information, we require a new purchase in order to renew a product. Renewals can be purchased through our website or via a purchase order, etc. The expiration date of your product is visible when you log in, and the system will begin to notify you when you are nearing expiration so you can reorder before your license expires.
Physical items cost 12% of the order total, or a minimum of $10, to ship in the continental United States. There is no shipping charge for digital items! We also include this information at the bottom of the order form for easy reference.
Yes! Orders outside the continental U.S. will be shipped via USPS. Please call before ordering for exact charges. Delivery time will vary with carrier and customs, and may be from 6 – 8 weeks.
We do not charge shipping (or handling fees) on any of our digital products, regardless of order size. For large print orders ($10,000+), please contact us.
In-stock items are shipped within 5 business days. Please contact us if you have not received your domestic order within 10 business days. International orders are sent USPS and may take 6-8 weeks to arrive.
Digital product purchases made via our website are delivered immediately! Digital product purchases made using a purchase order, fax, or phone-in order are generally delivered within 48 hours. If you experience a delay, please call us to check the status on your order.
Sure! For tracking information, call us at 1-800-575-1424.
Yes! Fees depend on length, content, and customization of the session. Please fill out our Professional Development Request Form if you’re ready for a quote.
Of course! Download. You can also request a print catalog be mailed to you.
We hope this isn’t needed! But if you need to return or exchange a product, please call us at 1-800-575-1424, or email us before sending your item. We cannot accept ANY return without being notified first! Unopened kits and those that have been opened but remain unused and determined to be resalable may be returned within 30 days. There is a minimum $10 restocking fee for all returned items. Lone Star Learning is not responsible for return shipping charges nor for the cost of shipping an exchanged item. Please complete and enclose a filled out Product Return Form with your return.