Frequently Asked Questions

About Us and Our Products
Order Info.
Shipping Info.
Miscellaneous Info.

About Us and Our Products

Where can I find you?

Lots of places! You can find us on Facebook, Twitter, and Pinterest to talk about our upcoming promotions, giveaways, or the latest trends in teaching. We’re also on YouTube with tutorial videos to show you how some of our products work. We maintain a full conference schedule if you’d like to come see us in person! There’s limited workshop and professional development availability if you need those services.

What is your contact information?

Our phone number is 806-281-1424, or toll free at 1-800-575-1424.
Our fax number is 806-281-1407.
For general information purposes, quotes, tech support, and other needs, contact us!
Need to send us some mail? Our address is:
Lone Star Learning, Ltd.
PO Box 6606
Lubbock, TX 79493

What are your hours?

Monday-Thursday, 8am until 5pm, and Friday from 8am until 4pm

Can I share my products? Or keep a backup copy?

No. Sharing any of our products, including digital licenses, violates the License Agreement and copyright of that product. You may not reproduce, alter, or distribute our products in any manner, per the agreed-upon terms, whether it’s for personal backup or for sharing. For more specific terms, please read the License Agreement that is included with every product, printed or digital. If you do not agree to the terms, please see our return policy.

The only exception to this is the student reproducibles included in certain products. These worksheets and other items may be reproduced FOR YOUR STUDENTS’ USE. You are free, and encouraged, to copy a set of think sheets for your students, but you are not allowed to distribute them in any other manner nor to archive them.

Where are your products produced?

Every single Lone Star Learning product is proudly produced right here in the USA.

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Order Info.

Where can I find an order form?

You can print off the order form right from our header and footer for convenience while you browse!

Are you a sole source provider?

Yes! If you need one, we are happy to provide a downloadable notarized sole source letter.

How can I get a quote? And how long is my quote valid?

Currently quotes are available by contacting us directly. Quotes are valid for 30 days from the day they are generated.

I represent a school campus, and we’d like to make a purchase. What are your terms and accepted forms of payment?

Our business terms are net 30 days. Unfortunately, we cannot accept C.O.D. orders. We do, however, accept purchase orders, Visa, MasterCard, and personal checks! We’ll also be happy to help you with your tax exempt order.

How can I order using my tax exempt certificate?

Tax exempt orders must be billed to a school or school district, and a valid tax exempt certificate must accompany the order. Unfortunately we cannot accept tax exempt orders through our online shopping cart at this time, so please fax your order and certificate to 806-281-1407, or mail it to:
Lone Star Learning, Ltd.
PO Box 6606
Lubbock, TX 79493

I’m an individual making a purchase. What forms of payment do you accept?

For individuals wishing to make purchases, we currently accept Visa, MasterCard, and personal checks for fax and mail orders, and Visa, MasterCard or PayPal for online orders.

But is it safe to use my credit card?

Yes! We use VeriSign encryption technology or PayPal. This safeguards all of your personal information, including your credit card.

Will I receive an order confirmation?

If you ordered online, you will immediately receive a confirmation by email. If we are not on your email contact list, our emails may be rejected as SPAM so be sure to check in that folder if you don’t receive your confirmation. If you ordered by fax or phone, you will not receive an order confirmation.

What if my order is damaged when I receive it?

We package all of our items very carefully, but unfortunately this sometimes happens. Before you sign the delivery receipt, check for shortages and any visual damage to the shipping boxes. If you see any, have the delivery driver note these damages. Keep the original shipping boxes and notify us immediately. We’ll replace the damaged items.

How are digital products delivered?

Digital products purchased online will be immediately delivered to the email address associated with your PayPal account. An email containing log in credentials will be sent immediately following your purchase. If you don’t receive this email, double-check your SPAM folder to make sure your email’s security system didn’t mistakenly flag it. If the email isn’t there, be sure to let us know.

Digital products purchased for a school or district are loaded into the campus administrative account and then delivered by the campus administrator. This administrator is determined at the time of the first digital purchase made by your campus. Be sure to check with us if you aren’t sure who it is.

Administrator? What’s that?

We don’t directly manage licenses once an order is fulfilled, whether it’s for an individual buyer or a school with 100 licenses. Instead we have an Administrator, or Admin, system. The Administrator’s job is quick and easy! They receive the initial log in credentials for the account along with instructions to help them load in teacher accounts then assign those teachers their digital licenses. If you are an individual that purchased a license, you will simply need to assign it to yourself. If your school purchased licenses, the school will appoint the campus Administrator. This can be anyone on the campus—a secretary, the principal, the technology director, a math coach, or even a teacher!

If you cannot find a product you know the campus purchased, there’s a good chance your Administrator has not assigned the license to you, so check in with them. If you aren’t sure who the Admin is, or they don’t have the licenses, feel free to contact us so we can look it up.

Do my digital products automatically renew?

No. Since we do not save your credit card information, we require a new purchase in order to renew a product. Renewals can be purchased through our website or via a purchase order, etc. The expiration date of your product is visible when you log in, and the system will begin to notify you when you are nearing expiration so you can reorder before time runs out.

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Shipping Info.

How much does shipping cost?

Physical items cost 12% of the order total, or a minimum of $10, to ship in the continental United States. There is no shipping charge for digital items! We also include this information at the bottom of the order form for easy reference.

Do you ship overseas?

Yes! Orders outside the continental U.S. will be shipped via USPS. Please call before ordering for exact charges. Delivery time will vary with carrier and customs, and may be from 6 – 8 weeks.

Do you discount shipping on large orders?

We do not charge shipping (or handling fees) on any of our digital products, regardless of order size. For large print orders ($10,000+), please contact us.

How soon should I expect my delivery after ordering?

In-stock items are shipped within 5 business days. Please contact us if you have not received your domestic order within 10 business days. International orders are sent USPS and may take 6-8 weeks to arrive.

Digital product purchases made via our website are delivered immediately! Digital product purchases made using a purchase order, fax, or phone-in order are generally delivered within 48 hours. If you experience a delay, please call us to check the status on your order.

Can I get a tracking number for my order?

Sure! For tracking information, call us at 806-281-1424, or toll free at 1-800-575-1424.

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Miscellaneous Info.

Do you offer workshops or professional development?

Yes! We offer both on a limited basis. Fees depend on length and content of the session. Please fill out our Professional Development Request Form if you’re ready for a quote, or contact us for more details.

Can I get a catalog?

Of course! For your convenience, we have a downloadable version of both our national product catalog and our Texas-only catalog. You can also request a printed version be mailed to you.

What is your return policy?

We hope this isn’t needed! But if you need to return or exchange a product, please call us at 806-281-1424, toll free at 1-800-575-1424, or email us before sending your item. We cannot accept ANY return without being notified first! Unopened kits and those that have been opened but remain unused and resalable may be returned within 30 days. There is a minimum $10 restocking fee for all returned items, and Lone Star Learning is not responsible for return shipping charges nor for the cost of shipping an exchanged item. Please complete and enclose a filled out Product Return Form with your return.

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